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Travelers' service

Peru has a tourist information and assistance service known as , where you can obtain objective and impartial tourist information, as well as assistance, in the event that the services rendered were not provided in the manner they were offered when they were contracted.

Get in touch with the 24-hour per day tourist service at the national level:
Tel: (01) 574-8000
E-mail: iperu@promperu.gob.pe

Lima
Jorge chávez international airport
Main hall
Tel: (01) 574-8000
Service hours: monday to sunday, 24 hours per day

Arequipa
Alfredo rodríguez ballón airport
Main hall
Tel: (054) 44-4564
Service hours: monday to sunday, 6:30 a.m. to 7:30 p.m.

Ayacucho
Main square
Portal municipal 44
Service hours: tuesday to sunday, 8:30 a.m. to 7 p.m.

Cusco
Velasco astete airport
Main hall
Tel: (084) 23-7364
Service hours: monday to sunday, 6 a.m. to 1:30 p.m.

Main square
Portal carrizos 250
Tel: (084) 25-2974 / 23-4498
Service hours: monday to sunday, 8 a.m. to 8 p.m.

Iquitos
Coronel fap francisco secada airport
Main hall
Tel: (094) 26-0251
Service hours: monday to sunday, 8:30 a.m. to 1:30 p.m. and, 4 p.m. to 8:30 p.m.


Trujillo
Trujillo city hall
Jr. Pizarro 412
Tel: (044) 29-4561
Service hours: monday to friday, 9 a.m. to 1 p.m. and, 2 p.m. to 5 p.m.

Security

  • Take the normal precautions to guard against purse snatchers.
  • Carry a copy of identification documents. Keep originals and your valuables in the safety deposit box of your hotel and make sure to list down what you deposit and verify the responsibility assumed by the establishment.
  • Carry valuables discreetly. Do not carry large amounts of cash. Keep an eye on your bags and luggage.
  • Do not carry suitcases, bags or sac packs on your back.
  • Do not exchange money out in the street.
  • Do not walk around late at night through areas with poor lighting or without a companion.


Communications

International and long distance national calls can be made from public pay phones. Country and city codes are normally shown in the telephone booths.
To make an international call, dial:

00 + country code + city code + telephone number
To call from one city to the next, dial:

0 + city code + telephone number
Public phones take coins as well as cards, which are sold in stands and supermarkets.
Make sure you are buying the card corresponding to the telephone company of the phone you want to use. No collect calls can be made from pay phones.

To obtain telephone information, dial 103 (service is in spanish).

Internet
The main cities in the country do have public internet booths.
The average cost per hour is us$ 1,3.

Lodging

There are lodging establishments of various types and cost. In the high tourist season (june to september) it is recommended to make advanced reservations. It is also possible to stay over at family homes authorized by the national tourism board. Make sure you always know the check out time.

Health matters

  • Only drink bottled or previously boiled water.
  • Be careful with raw vegetables and fruits.
  • Avoid eating from street vendors.
  • Rest on the first day of your arrival to the highlands, and consume light meals to prevent altitude illness (soroche). Drinking "coca tea" is recommended.
  • If you travel to the highlands or to the jungle, make sure to carry insect repellent and a raincoat.
  • To obtain medical services, contact the staff of your hotel or travel agent.
  • If you wish to take travelers' insurance, contact your favorite travel agency.

Banks

Banking hours in peru are normally from monday to friday, from 9 a.m. to 6 p.m. in addition, most banks open for the public half day on saturdays. In the streets of the main cities there are teller machines installed by the different banks.

Money exchange

It is recommended that money should be exchanged in hotels, banks and authorized money exchange offices (service hours: 9:30 a.m. to 6 p.m., approximately).
The exchange rate against the us dollar is variable. Inquire before changing your money. For exchanging other currencies inquiry at money exchange offices.

Night life

Most of the cities of peru have a wide variety of night life entertainment. Information about places of interest can be obtained where you are staying. If you wish to enjoy typical peruvian music, you can visit the so-called "peñas".
In lima, the most popular discotheques, pubs and night clubs are in the districts of miraflores, san isidro and barranco. In other cities they are normally found in city centers (main square and vicinity).

Food and beverage

Peruvian cuisine offers a great variety of dishes typical of the coast, the highlands and the jungle. Always first ask about their ingredients, since some dishes can contain hot pepper or be highly spiced. You will also find establishments where international food is prepared.

As far as drinks are concerned, try the very peruvian pisco (grape brandy) in any of its various recipes, as well as "chicha morada" (purple corn juice) "chicha de jora" (fermented red or yellow corn juice)and agüaje juice, made from a tropical jungle fruit.

Tipping
The amount of the tip in peru varies with the degree of satisfaction you have with the service provided.

 

Transport

By air

There are flights and connections from lima to all the main cities of peru except for huancayo, huaraz and ica, where you can go by road using inter-provincial buses. Always make reservations in advance.
Travel re-confirmation
Re-confirm your trip ahead of time: for domestic flights: 48 hours in advance; for international flights: 72 hours in advance.
Airport tax (t.u.u.a.):
Domestic flights: s/. 12,00.
International flights: us$ 25,00.
Payment to be made in cash before boarding the flight.

By land

Inter-provincial buses

The inter-provincial bus service covers all destinations in peru, except for certain cities in the jungle. Inquire into the comfort available depending on the fare paid; and whether or not the service is non-stop.
Taxis and public transportation

It is recommended that taxis should be from taxi companies (which are requested by phone) or those authorized by the municipalities (in lima they are painted yellow and some of them have a lighted sign over the roof).

Taxi meters are not used in peru, therefore the price must be negotiated before going into the taxi. Ask where you are staying about the average fares to your destination. No tips are normally given to taxi drivers.
At airports, it is advisable to hire the services of taxis authorized by the management authority.

Urban buses (the most economical alternative) are of the colors and numbers assigned for the specific route. Most of them travel long treks and they may turn out to be uncomfortable. Inquire before taking them; and do not take them too late at night.

By rail:

The tourist rail service covers three routes:
· Arequipa - sumbay - juliaca - puno
· Puno - cusco
· Cusco - ollantaytambo - machu picchu

Information
Peru rail
Lima
Av. Armendariz 397, miraflores
Tel: (01) 444-5020 / 444-5025
Service hours: monday to friday, 8:30 a.m. to 6 p.m.
E-mail: reservas@perurail.com
www.perurail.com

Reservations and ticket sales

Arequipa
Av. Tacna y arica 200
Tel: (054) 20-5640
Service hours: monday to friday, 7 a.m. to 5 p.m.

Cusco
Estación wanchac
Tel: (084) 23-8722 / 22-1992
Service hours: monday to friday, 7 a.m. to 1 p.m. and 2 p.m. to 4 p.m.

Juliaca
Plaza bolognesi s/n
Tel: (054) 32-1112
Service hours: monday to friday, 6 a.m. to 10 a.m. and 2 p.m. to 6 p.m. ;
Saturdays and sundays, 6 a.m. to 10 a.m.

Puno
Av. La torre 224
Tel: (054) 35-1041 / 36-9179
Service hours: monday to friday, 7 a.m. to 5 p.m. ; saturdays and sundays, 7 a.m. to 12 noon.

Tourism by road
  • Always carry with you your driver's license and a copy of your passport.. If the vehicle is rented, carry the car rental agreement. If you have an international driver's license, it is valid for one year. If you have your country's driver's license, it is good for 30 days.
  • Abide by the speed limits posted on the road.
  • Never drive under the influence of alcohol or drugs. If you do so, you may be subject to criminal charges.
  • If a traffic officer orders you to stop, do so. He or she must be in uniform and wearing an identification badge (the surname is printed on a plate fixed at his chest). Under no circumstance must the traffic officer enter your vehicle.
  • Keep in mind that your documents and the vehicle's documents cannot be retained and that under no circumstances should you have to pay any money.
  • In case of an accident or collision, call a traffic officer. If the vehicle is rented, also call the representative of the insurance company where you rented the vehicle. Wait there, do not move from the place.
  • Do not stop if unknown persons make signs at you on the road.
    · Do not park in dark places. Do not leave objects which can be seen by passers by.
Walks

The south american explorer travelers' club has a good assortment of maps of routes where one can walk.
Av. República de portugal 146. Breña, lima
Tel: (01) 425-0142
www.samexplo.org
E-mail: limaclub@terra.com.pe
Service hours: monday to friday, 9 :30 a.m. to 5 p.m.

Shopping

In general, shops, shopping centers and handicraft markets are open everyday (even on holidays) between 9 a.m. and 8 p.m.
In markets and in places such as those where there are beach vendors and street vendors, it is acceptable to bargain.

Lost items, thefts and robberies

Call the tourism police.

Arequipa
Calle jerusalén 315, cercado
Tel: (054) 20-1258

Ayacucho
Jr. Arequipa cuadra 1
Tel: (064) 81-2055 / 81-8372

Cajamarca
Av. 13 de julio s/n
Tel: (044) 82-3042

Chiclayo
Av. Sáenz peña 830
Tel: (074) 23-6700

Cusco
Calle saphi s/n
Tel: (084) 24-9654

Huancayo
Av. Ferrocarril 556, cercado
Tel: (064) 21-9851

Huaraz
Av. Laredo y laredo 716
Tel: (044) 72-1341


Ica
Av. Elías cuadra 4
Tel: (034) 22-7673

Iquitos
Calle sargento leres 834
Tel: (094) 23-1852

Lima
Jr. Moore 268, magdalena del mar
Tel: (01) 460-1060 / 460-0965 / 460-0921 / 460-4525 / 460-0890 / 460-0844

Nazca
Av. Los incas cuadra 1, s/n
Tel: (034) 52-2442 / 52-2450

Puno
Jr. Deustua 538
Tel: (054) 36-4806

Tacna
Jr. Callao 121
Tel: (054) 71-4141 anexo 245

Trujillo
Jr. Independencia 630
Tel: (044) 22-4025

For additional assistance, contact:


Tel: (01) 574-8000
Service hours: monday to sunday, 24 hours per day
E-mail: iperu@promperu.gob.pe

Prohibitions

It is absolutely prohibited to take photographs of airports, military bases, places near high tension towers and police stations. In some churches and museums it is prohibited to take photographs or film. Ask first.

Important telephone numbers (Printable Version)

Flight information
domestic and international: (01) 575-1712 / 574-5529
· www.lap.com.pe

Cancellation of travelers´ checks
American express: 001-800-8602908

Cancellation of credit cards
Visa: 001- 800-4281858 / 1 - 410- 5810120
Master card: (01) 311-6000
American express: (525) 326-2660 (collect call, operator assisted 108)
Diners club: (01) 221-2050


© Promperú - Commission For The Promotion Of Peru
Practical Information For Travelers
http://www.peru.org.pe
Postmaster@Promperu.Gob.Pe